Our MYCare service offering for our advanced Pattern Generators is a key part of our commitment to our customers. Our objectives are to maximize throughput, performance and yield for the lifetime of every Mycronic system installed.
In order to sustainably keep performance and productivity at top levels, you need a superior service package for your system. Maximized equipment uptime and yield are the primary targets for MYCare services:
Our support activities begin long before you notice any activities on your system. We prepare our activities based on our well-documented knowledge base. Then we perform the activity on your system as quickly as possible. After the visit we continue to work on your case in order to make the activity even faster next time.
To ensure maximized productivity, we provide full-cycle services including:
Our MyCare support is offered in three different packages depending on your coverage needs; MYCare Gold (24/7), MYCare Silver or MYCare Bronze (M-F, 9-5).
All MYCare Service Packages are all-inclusive, covering:
MYCare also offers a number of optional services, such as customer training, special customer projects and application support. We can therefore tailor your MYCare service package to your specific needs.
To maximize the value we add to our customers, we provide:
Performance-Based Preventive Maintenance
By replacing parts based on data, you get more efficient part usage. This kind of maintenance can identify problems before they arise and thus reduce unscheduled downtime.
Engineering expertise – straight from the source
Our continuous investment in training, Best Practice and a global service network ensures that you get fast troubleshooting.
We give you more than maintenance and problem-solving. You get the full circle of improvements through follow-up and further improvements based on activity results.