Non Hydra "TP" Machine £ / € on request per 12 month period
Hydra "TP" Machine £ / € on request per 12 month period

One scheduled visit per year, including:

• A full inspection, adjustment of the machine according to MYDATA Service Protocol.
• Clean and lubricate the machine as required.
• Calibration of Midas, Hydra and Dual Vision Camera ( depending on configuration )
• Where possible ( Due to age of machine ) update TPSys software to latest available release withtin existing TPSys version on the machine, i.e. TPSys 1.6.x to 1.6.xx, updates that require additional hardware or software generation upgrades will be charged at regular sales price.
• Issue a service report detailing any major faults that may prevent correct operation and a completed service protocol, listing any further actions that are required including calibration.
• Any faults identified on the machine prior to the visit and not reported to the MYDATA office will be treated as a separate service requirement, and dealt with at MYDATA’s discretion.

• All call-outs and scheduled visits run during our normal working hours from 08:30 - 16:30, Monday - Friday.

• During working hours, telephone assistance on Helpdesk charged at standard mobile rates will be provided for you instead of the 0906 charged at the cost of 75p/ min for non contracted customers. If applicable an engineer can be on site during the next working day provided the office has been notified before 14:00
• Additional call-out hours will be charged at the special rate of £76 / € 92 Euro per hour on normal working hours from 08:30 - 16:30 Monday - Friday.