Non Hydra Machine £ / € on request per 12 month period
Hydra Machine £ / € on request per 12 month period

Two scheduled visits per year at six monthly intervals, including:

• A full inspection, adjustment of the machine according to MYDATA Service Protocol.
• All parts from Machine and Hydra (depending on configuration) Preventative Maintenance Kits fitted.
• Clean and lubricate the machine as required.
• Calibration of Mydas, Hydra, Linescan and Dual Visions Camera (depending on configuration).
• Update TPSys software to latest available release within existing TPSys version, i.e. TPSys 2.2.x to TPSys 2.2.xx, updates that require additional hardware or software generation upgrades will be charged at regular sales price.
• Issue a service report detailing any major faults that may prevent correct operation and a completed service protocol, listing any further actions that are required including calibration results.
• Any faults identified on the machine prior to the visit and not reported to the MYDATA office will be treated as a separate service requirement, and dealt with at MYDATA’s discretion.

• All call-outs and scheduled visits run during our normal working hours from 08:30 - 16:30, Monday - Friday.

• During working hours, telephone assistance on Helpdesk charged at standard mobile rates will be provided for you instead of the 0906 charged at the cost of 75p/min for non-contracted customers. If applicable an engineer can be on site during the next working day provided the office has been notified before 14:00.
• With respect to breakdowns and/ or technical/ manufacturing problems, etc. The price for the service contract includes 30 call-out hours. A maximum of 4 hours travel will be deducted per visit.
• Additional call-out hours will be charged at the special rate of £76 / € 92 Euro per hour on normal working hours from 08:30 – 16:30 (Monday- Friday).