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| Platinum Service Contract |
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| Two scheduled services per year and 30 call out hours, plus "All In" parts Option. *Now includes Preventative Maintenance Kits. |
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- Non Hydra Machine £ / € on request per 12 month period
- Hydra Machine £ / € on request per 12 month period
Two scheduled visits per year at six monthly intervals, including:
- A full inspection, adjustment of the machine according to MYDATA Service Protocol.
- All parts from Machine and Hydra (depending on configuration) Preventative Maintenance Kits fitted.
- Clean and lubricate the machine as required.
- Calibration of Mydas, Hydra, Linescan and Dual Visions Camera (depending on configuration).
- Update TPSys software to latest available release within existing TPSys version, i.e. TPSys 2.2.x to TPSys 2.2.xx, updates that require additional hardware or software generation upgrades will be charged at regular sales price.
- Issue a service report detailing any major faults that may prevent correct operation and a completed service protocol, listing any further actions that are required including calibration results.
- Any faults identified on the machine prior to the visit and not reported to the MYDATA office will be treated as a separate service requirement, and dealt with at MYDATA’s discretion.
All in Parts
- Subject to an initial inspection, your machine will then be covered against ANY part failure which subsequently needs replacing for the duration of the service contract, labour for the fitment will be deducted from the ‘call-out’ hours. This gives you ultimate piece of mind and no additional part costs for 12 months.
- MYDATA Automation reserves the right to charge for a part where its failure can be attributed to an action performed by the customer (e.g. operator error).
- All in Parts covers all parts of the Machine and its Sub Systems; however this does not include tool tips, nozzles, or parts for Magazines, Feeders or Accessories such as Tex.
Normal Service Hours
- All call-outs and scheduled visits run during our normal working hours from 08:30 - 16:30, Monday - Friday.
Breakdown Response
- During working hours, telephone assistance on Helpdesk charged at standard mobile rates will be provided for you instead of the 0906 charged at the cost of 75p/min for non-contracted customers. If applicable an engineer can be on site during the next working day provided the office has been notified before 14:00.
- With respect to breakdowns and/ or technical/ manufacturing problems, etc. The price for the service contract includes 30 call-out hours. A maximum of 4 hours travel will be deducted per visit.
- Additional call-out hours will be charged at the special rate of £76 / € 92 Euro per hour on normal working hours from 08:30 – 16:30 (Monday- Friday).
General conditions
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