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Preventative maintenance covers all scheduled preventive services as well as replacement of parts before they wear out (parts used are chargeable) This allows the equipment to produce according to specifications, with a minimum of unplanned downtime.
A MYDATA machine has a long lifespan. Machines produced 20 years ago are still producing products at the same rate as they did when they were new.
The secret? Our non-stop efforts to ensure that your equipment stays in top condition over a long period of time. This doesn't just keep your productivity high, but also gives your machine a higher second hand value and a lower cost of ownership.
Platinum service contract
1. Two preventative maintenance services
2. 30 Call-Out hours
3. Free Interactive Websupport
4. Free MYLink
5. Free Helpdesk
6. 20% discount on spares
7. 20% discount on labour
8. 20% discount on MYDATA training courses
9. Next day response
10. "All in Parts"
11. 2 training credits per machine contract towards MYDATA training courses
12. 1 x Machine and Hydra Preventative Maintenance Kit
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Gold service contract
1. Two preventative maintenance services
2. 30 Call Out Hours
3. Free Interactive Websupport
4. Free MYLink
5. Free Helpdesk
6. 20% discount on spares
7. 20% discount on labour
8. 20% discount on MYDATA training courses
9. Next day response
10. 2 training credits per machine contract towards MYDATA training courses
11. 1 x Machine and Hydra Preventative Maintenance Kit
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Silver service contract
1. One preventative maintenance service
2. 15 Call Out Hours
3. Free Helpdesk
4. 20% discount on spares
5. 20% discount on labour
6. 20% discount on courses
7. Next day response
8. 1 training credit per machine contract towards MYDATA training courses
9. 1 x Machine and Hydra Preventative Maintenance Kit
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Bronze service contract
1. Two preventative maintenance services
2. Free Helpdesk
3. 20% discount on spares
4. 20% discount on labour
5. 20% discount on MYDATA training courses
6. Next day response
7. 1 training credit per machine contract towards MYDATA training courses
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"TP" Series service contract
1. One preventative maintenance service
2. Free Helpdesk
3. 20% discount on spares
4. 20% discount on labour
5. Next day response
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Extensions to the standard contracts
1. Interactive web based support read more >>
2. MYLink - remote assistance support read more >>
3. All in upgrades for latest TPSYS version read more >>
4. MYCAM software upgrades and support read more >>
5. Preventative maintenance on accessories read more >>
6. Preventative maintenance kits read more >>
7. "All in Parts" read more >>
8. Operator courses read more >>
9. SMT Process Knowledge courses read more >>
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