- Non Hydra Machine £/ € on request per 12 month period
- Hydra Machine £/ € on requset per 12 month period
Two scheduled visits per year at six monthly intervals, including:
- A full inspection, adjustment of the machine according to MYDATA Service Protocol.
- Clean and lubricate the machine as required.
- Update TPSys software to latest available release within existing TPSys version, i.e. TPSys 2.4.x to TPSys 2.4.xx, updates that require additional hardware or software generation upgrades will be charged at regular sales price.
- Calibration of Midas, Hydra, Linescan and Dual Vision Camera ( depending on configuration )
- Issue a service report detailing any major faults that may prevent correct operation and a completed service protocol, listing any further actions that are required including calibration.
- Any faults identified on the machine prior to the visit and not reported to the MYDATA office will be treated as a separate service requirement, and dealt with at MYDATA’s discretion.
Normal Service Hours
- All call-outs and scheduled visits run during our normal working hours from 08:30 - 16:30, Monday - Friday.
Breakdown Response
- During working hours, telephone assistance on Helpdesk charged at standard mobile rates will be provided for you instead of the 0906 charged at the cost of 75p/ min for non contracted customers. If applicable an engineer can be on site during the next working day provided the office has been notified before 14:00
- Additional call-out hours will be charged at the special rate of £76 / € 92 Euro per hour on normal working hours from 08:30 - 16:30 Monday - Friday.
General conditions
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