MYLink opens a whole new world of possibilities for your MYDATA machine. The program allows a service connection to be established with the MYDATA Customer Support team. MYLink allows a service engineer to access a placement machine's system via modem and assist on-line 24 hours a day.

The MYLink remote service allows our skilled technicians to see into your machine for answers without being at the facility. What's more, you'll be able to upgrade certain software and optimize parameter settings instantly!

When customers need help with a diagnostic problem, they contact one of our service engineers by phone, who then evaluate the problem and decide whether or not remote diagnostics will solve the problem. If this is possible, the customer links up with the Service Centre through a modem.

MYLink allows customers to take advantage of our on-going improvements and enhancements. You get personal contact with a minimum of effort; but most importantly, you get fast results to put your machine back into production.

MYLink is our solution to remote diagnostics. It will help you solve your problem when it occurs and when you need assistance, not hours or days later.

Major Benefits of MYLink:

• Offers ease of operation and immediate support for fast, cost-effective results.
• Possibility to download certain software that lets you take advantage of on-going improvements and enhancements.
• Assists to optimise system parameters to make your production run smoother, faster and with maximum precision.
• Program new package types on-line - you can now handle component packages as soon as you receive them.